https://customratings.com/

Welcome to Custom Ratings!

§ 1 Scope and Provider

(1) These General Terms and Conditions (hereinafter referred to as "GTC") govern the sale of products by Hochstein, Ferraro GbR (hereinafter referred to as the provider) to you, in their version valid at the time of the order.

(2) Deviating GTC of the customer are rejected.

(3) Please read these terms carefully before placing an order with Hochstein, Ferraro GbR. By placing an order with Hochstein, Ferraro GbR, you agree to the application of these terms of sale to your order.

(4) At Custom Ratings, we offer the sale of the following products:

- NFC stands for more Google reviews, more Instagram followers & more Facebook followers

- NFC stickers for more Google reviews, more Instagram followers & more Facebook followers

§ 2 Conclusion of Contract

(1) Contracts on this portal can only be concluded in German or English.

(2) Offers are exclusively directed to end customers with a billing and delivery address in:

Germany
Austria

Switzerland

Netherlands

Luxembourg

Belgium

Poland

Czech Republic

France

Spain

Denmark

Portugal

Bulgaria

Estonia

Latvia

Lithuania

Italy

Ireland

Romania

Slovakia

Slovenia

Greece

Finland

Croatia

Malta

For individual bulky goods, the possible delivery addresses and the place of delivery may be restricted; the restriction is indicated in the respective list price.

(3) The customer must be at least 18 years old.

(4) The presentation of goods in the online shop does not constitute a legally binding offer. 

(5) Your order constitutes an offer to Custom Ratings to conclude a purchase contract. A contract is only concluded when we accept your order by an order confirmation or by shipping the goods.

(6) The purchase contract is concluded immediately after purchase. For personalized products, only after confirmation by both parties.

(7) The validity of contracts for quantities larger than standard household quantities as well as the commercial resale of the purchased item requires the express confirmation of the provider. This applies both to the number of products ordered within a single order and to placing multiple orders for the same product, where the individual orders comprise a standard household quantity.

(8) Your orders are stored by us after the conclusion of the contract. Should you lose your documents for your orders, please contact us by email or phone. We will send you a copy of the order data.
If you have not responded to our order confirmation within three months, we will send the order without programming to the address provided.

(9) You agree to receive invoices electronically. Electronic invoices will be provided to you via email. We will inform you in the shipping confirmation for each delivery whether an electronic invoice is available. Further information about electronic invoices can be found on our website.


§ 3 Prices and Shipping Costs

(1) Our prices include the applicable statutory value-added tax and do not include a flat-rate shipping fee or shipping surcharge. Shipping surcharges vary depending on the delivery method and the nature of the item.

For deliveries to non-EU countries, additional fees such as customs duties or similar may apply.

(2) Despite our best efforts, a small number of products in our catalog may be mispriced. We verify prices when we process your order and before we charge payment. If a product is mispriced and the correct price is higher than the price on the website, we will contact you before shipping the goods to ask if you want to buy the product at the correct price or cancel the order. If the correct price of a product is lower than the price we stated, we will charge the lower amount and send you the product.

(3) The prices at the time of the order apply. If list prices should exist, the prices of the list price valid at the time of the order apply.


§ 4 Delivery and Cancellation

(1) Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. We point out that all information regarding availability, shipping or delivery of a product are merely prospective figures and approximate values. They do not constitute binding or guaranteed shipping or delivery dates, unless expressly designated as a binding date in the shipping options of the respective product.

(2) If Custom Ratings determines during the processing of your order that products you ordered are unavailable or the information provided is insufficient, you will be informed separately by email. The statutory claims of the customer remain unaffected.

(3) If delivery to the customer is not possible because the delivered goods do not fit through the customer's entrance door, front door or staircase, or because the customer is not found at the delivery address provided, although the delivery time was announced to the customer with reasonable notice, we will resend once free of charge. If you cancel the order after the second free delivery, you also bear the costs for the return. For further delivery attempts, the customer bears the costs for the delivery and the customer must contact the respective delivery service.

(4) Delivery is made according to the customer's payment method. For prepayment, delivery is made after the payment order has been issued to the transferring credit institution. For payment by Paypal, credit card, gift card, direct debit, instant transfer or invoice, delivery is made after conclusion of the contract.

(5) If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, a separate purchase contract is concluded between us for the products listed in the respective shipping confirmation. The contractual partner is Hochstein, Ferraro GbR. Notwithstanding your right of withdrawal, you can cancel your order for a product at any time free of charge before the corresponding shipping confirmation is sent.

(6) For personalized products that are manufactured according to customer specifications or clearly tailored to personal needs, there is no right of withdrawal according to § 312g para. 2 sentence 1 BGB. This applies only to consumers within the meaning of § 13 BGB.

§ 5 Payment

(1) The customer can pay for the goods using the following payment methods:

- Paypal

- Apple Pay

- Maestro Card

- American Express

- Klarna

- Instant transfer

- Direct Debit:

In the event of a chargeback for which the customer is responsible, Hochstein, Ferraro GbR will charge liquidated damages of 10% of the total order value. The customer may prove that no damage was incurred at all or that it was substantially lower than the lump sum. The above regulations apply accordingly to payments for the purchase price of goods sold by third-party providers.

- By Invoice:
Payment by invoice is only possible for consumers aged 18 and over. The delivery address, the home address, and the billing address must be identical and located in the following countries:


For services transmitted online (e.g., software for download) and for the purchase of gift cards, payment by invoice is not possible. The invoice amount is due upon receipt of the invoice. Hochstein, Ferraro GbR reserves the right not to offer certain payment methods in individual cases.

For payment by invoice, an additional one-time fee of €0 (zero Euro) including the applicable value-added tax per delivery will be charged for the complete shipment, in addition to any applicable shipping costs. The customer will always be informed separately before concluding the contract whether this fee applies.

Insofar as the invoice amount is not paid by the due date for reasons for which the customer is responsible, Hochstein, Ferraro GbR will charge liquidated damages of €0 (zero Euro). The customer may prove that no damage was incurred at all or that it was substantially lower than the lump sum.

For payment by invoice and in other cases with legitimate cause, Custom Ratings checks and evaluates the customer's data.

(2) Certain payment methods may be excluded by the provider in individual cases.

(3) The customer is not permitted to pay for the goods by sending cash or checks.

(4) Should the customer choose an online payment method, the customer thereby authorizes the provider to collect the amounts due at the time of the order.

(5) Should the provider offer payment by prepayment and the customer choose this payment method, the customer must transfer the invoice amount to the provider's account within five calendar days of receiving the order. The provider will reserve the goods accordingly for five calendar days.

(6) Should the provider offer payment by credit card and the customer choose this payment method, the customer expressly authorizes the provider to collect the amounts due after dispatch of the partial deliveries or goods deliveries.

(7) Should the provider offer payment by direct debit and the customer choose this payment method, the customer grants the provider a SEPA basic mandate. Should a payment transaction via direct debit result in a chargeback due to insufficient funds or incorrectly transmitted bank details, the customer shall bear the costs incurred thereby.

(8) Should the customer default on payment, the provider reserves the right to claim compensation for damages caused by the delay.


§ 6 Set-off and Right of Retention

(1) The customer is only entitled to set off if the customer's counterclaim has been legally established or has not been disputed by the provider.

(2) The customer can only exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.


§ 7 Retention of Title

Hochstein, Ferraro GbR retains title to the goods until full payment has been received.


§ 8 Transport Damages

Hochstein, Ferraro GbR is not liable for transport damages.

§ 9 Defect Rights

(1) If the customer is a consumer, the warranty and liability for defects of the delivered purchased item are governed by statutory provisions: Accordingly, customers in the European Union, in addition to their 14-day return guarantee, have warranty rights for a period of two years from the delivery of the goods and can demand repair or replacement of products purchased on Custom Ratings if they prove to be defective or not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulty, you may request a refund or reduction of the purchase price.

(2) In the case of used goods, the warranty period may be shorter than two years.

(3) If the customer is not a consumer, the defect will be remedied by new delivery or new performance.

(4) If the customer is not a consumer, the limitation period is one year. This applies unless claims for damages and reimbursement of expenses are asserted which relate to compensation for damage to life, body or health or to intent or gross negligence.


§ 10 Limitation of Liability (Products)

(1) The provider is liable for claims for damages of the customer arising from injury to life, body, health or from the breach of essential contractual obligations, as well as for other damages based on their intentional or grossly negligent breach of duty, or one of the legal representatives or vicarious agents of the provider.

(2) Essential contractual obligations are obligations whose fulfillment is necessary to achieve the objective of the contract.

(3) The provider is liable for breaches of essential contractual obligations based on contract-typical, foreseeable damages, provided the damage was caused by simple negligence. This limitation does not apply to claims for damages by the customer based on an injury to life, body or health.

(4) The provisions of the Product Liability Act remain unaffected.

(5) Insofar as the liability of Hochstein, Ferraro GbR is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.


§ 11 Right of Withdrawal Information

(1) If the customer is a consumer, they have a right of withdrawal in accordance with the following provisions:

(2) Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a single order or the delivery of goods in several partial shipments or pieces), without giving reasons.

Personalized products are excluded from any right of withdrawal:

According to § 312g para. 2 sentence 1 BGB, a consumer has no right of withdrawal for a contract concluded outside business premises or for a distance contract if goods are manufactured specifically for a customer or tailored to their personal needs.

To exercise your right of withdrawal, you must inform us:

Hochstein, Ferraro GbR

Backhausstraße 9;
55270 Schwabenheim;
Germany

Phone: +49 15115434530

Email: info@customratings.com

by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract. If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires and for you to have returned the goods via our online returns center within the period defined below.

For additional information regarding the scope, content, and explanations on how to exercise this right, please contact our customer service.

(3) Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to

Hochstein, Ferraro GbR

Backhausstraße 9;
55270 Schwabenheim;
Germany

Phone: +49 15115434530

Email: info@customratings.com

without undue delay and in any event not later than 7 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 7 days has expired. We will bear the costs of returning the goods.

(4) Exceptions to the right of withdrawal

You only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The right of withdrawal does not exist or expires for the following contracts:

for the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery or if they have been inseparably mixed with other goods after delivery due to their nature;

for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery;

for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs;

for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

for services if Hochstein, Ferraro GbR has fully performed them and you acknowledged and expressly agreed before placing your order that we could begin providing the service and that you would lose your right of withdrawal upon complete fulfillment of the contract;

for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts; and

for the delivery of alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.

§ 12 Exclusion of the right of withdrawal

(1) The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;

for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;

(2) The right of withdrawal expires prematurely for contracts

for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;

for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.


§ 13 Data protection

(1) If personal data (e.g. name, address, email address) is collected, we undertake to obtain your prior consent. We undertake not to pass on any data to third parties unless you have consented beforehand.

(2) We point out that the transmission of data on the internet (e.g. by email) may have security vulnerabilities. Therefore, flawless and trouble-free protection of third-party data cannot be completely guaranteed. In this regard, our liability is excluded.

(3) Third parties are not entitled to use contact data for commercial activities unless the provider has previously given written consent to the affected persons.

(4) You have the right at any time to receive full and free information from Hochstein, Ferraro GbR about the data stored concerning you.

(5) Furthermore, the user has a right to rectification/deletion of data/restriction of processing.

(6) Further information on data protection can be found in the separate data protection declaration.


§ 14 Cookies

(1) We may use cookies to display the product offering. Cookies are small text files that are stored locally in the cache of the internet browser of the website visitor.

(2) Many websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which internet pages and servers can be assigned to the specific internet browser in which the cookie was stored. This allows visited websites and servers to distinguish the individual browser of the affected person from other internet browsers that contain other cookies. A specific internet browser can be recognized and identified via the unique cookie ID.

(3) The use of cookies allows us to provide users of this website with more user-friendly services that would not be possible without the cookie setting.

(4) We point out that some of these cookies are transferred from our server to your computer system, and these are mostly so-called session-related cookies. Session-related cookies are characterized by the fact that they are automatically deleted from your hard drive after the end of the browser session. Other cookies remain on your computer system and allow us to recognize your computer system on your next visit (so-called permanent cookies).

(5) You can object to the storage of cookies; a banner is available for you to object/accept.

(6) Of course, you can set your browser so that no cookies are stored on the hard drive or so that cookies already stored are deleted. You can find instructions on how to prevent and delete cookies in the help function of your browser or software manufacturer.


§ 15 Final Provisions

(1) The contract language is German and English.

(2) We do not offer products or services for purchase by minors. Our products can only be purchased by adults. If you are under 18, you may only use Custom Ratings with the involvement of a parent or guardian.

(3) If you violate these terms and conditions and we do not take action, we are still entitled to exercise our rights on any other occasion in which you violate these terms of sale.

(4) We reserve the right to make changes to our website, policies, terms and conditions, including these General Terms and Conditions, at any time. The terms of sale, contract terms and general terms and conditions applicable at the time of your order will apply to your order, unless a change to these terms is required by law or by official order (in which case they will also apply to orders you have placed previously). If any provision in these terms of sale is invalid, void, or for any reason unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

(5) The invalidity of one provision does not affect the validity of the other provisions of the contract. Should this occur, the provision shall be replaced according to its meaning and purpose by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.